When Leon Valley’s Public Works Department sent out one of thousands of mail pieces per month it was a complex process. Yvonne Acuna, the Billing Clerk, would spend half a work day each month manually preparing each piece. This prep included purchasing multi-colored paper stock, collating notices, printing communication, loading and running the inserter, as well as metering and mailing each envelope.
With a high volume of mail going out containing private customer information, the biggest challenge Leon Valley faced was mitigating the risk of mistakenly sending the wrong notice to a customer, tracking documents in real-time, and minimizing the time employees spent on prepping mail.
In the past Leon Valley employees spent 4-5 hours prepping mail each month. But now, Public Works Director, Melinda Moritz, responded that Neotouch saves them time and money. “With Neotouch we were able to reallocate a large portion of Yvonne’s responsibilities from time-consuming administrative tasks and re-focus her attention on key department priorities. We increased overall department productivity as well as continue to save money on billing expenses.”